Report a claim

Go to the JAH 4.0 platform, create your notice in the Claims module and follow the instructions to register your claim.

How do I report a claim?

01

Go to our JAH 4.0 platform and sign in

02

Create a new notice in the Claims module

03

Follow the instructions and create a claim*

*Once you create your claim, our team will contact you as soon as possible.

Report your claim with specialized support

Our Claims team guides you through notice and claim so your operation is documented in time.

WE ARE HERE TO HELP

Do you need help filing your report?

Our Claims team stays with you at every step of the process.

Vannesa Valderrama

Claims Professional
claims@jahinsurance.com

Valentina García

Claims Professional
claims2@jahinsurance.com

Book your consultation

Schedule a meeting with our Claims team.

Business hours

Monday to Friday
Time zone: GMT-5 (8:00 a.m. – 5:00 p.m.)

DOCUMENTATION

What documents will be requested after I report?

Depending on the type of claim, these are some of the most common documents:

Damage to cargo

Download PDF

Theft

Download PDF

Cold chain

Download PDF

General average

Download PDF

Moisture

Download PDF

Wetting

Download PDF

Leakage

Download PDF

Delay

Download PDF

Other

Download PDF

RISK MANAGEMENT

Explore our risk map

If you cannot yet sign in to the JAH 4.0 platform, complete this form. We will contact you to support you and register your report.

Your operation in good hands

At JAH we stay with you at every step so your claim process is agile, secure and reliable.

Secure information

Your data is protected

Personal attention

We stay with you through the whole process

Timely response

We handle your request without delay