Client care

PQRSF

Petitions, complaints, claims, suggestions and compliments. A clear channel to hear from you and improve our service.

Please note

Petition

A request for information, guidance or an answer about our services, products or processes.

Complaint

A mild expression of dissatisfaction about the service, staff conduct or how the service was delivered, without implying damage, a contractual breach or financial compensation.

Claim

A formal expression of dissatisfaction about a breach, damage or harm caused by a product, service or process. It requires review and may lead to corrective action and/or compensation.

Suggestion

A proposal, recommendation or idea meant to help improve our services, processes or client care.

Compliment

A positive note of recognition or thanks for the quality of the service received, a colleague’s performance or the way our processes work.

Your feedback matters to us

To reach a high standard of service, improve our internal management and the efficiency of JAH Insurance Brokers’ processes, we created this space so you can submit any petition, complaint, claim, suggestion or compliment quickly and simply.

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